top of page




Inmates have two options when placing calls:

Through the debit system which allows the inmate to make call using the funds on his/her account. Inmates can fund their phone account only from their commissary funds.

Collect calls or debit calls in which a payment plan needs to be set up by the party receiving the calls.  Family and friends may set up an account by going online to 


Money for inmate accounts CANNOT be added through this website.

If you are unable to access the web page, you may set up an account and deposit money by telephone:

Customer Service: (877) 650-4249
AdvancePay Automated Payment System: (800) 483-8314
Trust Fund Automated Payment System: (888) 988-4768
PIN Debit Automated Payment System: (855) 706-2445

Visitor Customer Service
Available 6AM – 4PM MST Monday – Friday, 7AM – 4PM MST Saturday – Sunday

If your number has become blocked and you wish to unblock it please call Middle River at (540) 245-5420


Call (540) 416-1970 to leave a voicemail for your loved one, you will need their booking number.

bottom of page